At Oxyfood, we strive to provide the highest quality organic and antioxidant-rich products to our customers. If you are not fully satisfied with your purchase, we are here to help.
Returns and Refunds
- Eligibility for Return:
- Products are eligible for return within 14 days of delivery.
- The item must be unused, unopened, and in the original packaging.
- Perishable items or items marked as non-returnable (e.g., fresh produce, specialty products) cannot be returned.
- Return Process:
- To initiate a return, please contact us at [email protected] with your order number and details about the item you wish to return.
- We will provide you with return instructions. Return shipping costs are the responsibility of the customer, unless the product is defective or damaged.
- Refunds:
- Refunds will be processed to the original payment method once the returned item is received and inspected.
- Please allow 5-10 business days for the refund to be reflected in your account.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will provide a replacement or full refund for the product.
- Exchanges:
- If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement.
Contact Us:
If you have any questions about our refund policy, please feel free to reach out to our customer support team at [email protected] or call us at 7338154212
